Refund policy

We are very confident that you will love our products and be happy with your purchase from Being Baby Limited.

However, as peace of mind, if you are unhappy with your purchase you are entitled to return them and cancel your order within 7 working days from the date of delivery, in the original packaging and unused for an exchange or refund.

Refunds will be the price of the product. Being Baby are not liable for the cost of return postage and packaging.

It is recommended that the customer insures return postage and retains proof of postage. Being Baby will not accept any responsibility for returned items lost in transit.

You must contact us and let us know that you intend to return an item before posting.  Items must not be sent to us before our customer services team have acknowledged your return request.  Please include customer name, address, order number and the reason for return. Email hello@beingbaby.net

Return the item to the address provided by customer services.

Once we have received the item, our Quality Assurance team checks and approves the condition of the product in line with returns policy conditions. Your refund will then follow.  

The item must be returned in the same condition in which it was received. Items that have been laundered or used cannot be accepted for refund.
Damaged goods due to customer’s negligence will not be accepted.

With the exception of faulty goods, all goods returned are at the sender’s expense. When returning your item, you are responsible for insuring the package for the full purchase price. We will advise on postage of faulty goods once you have contacted us.